The strength of the sales network: agents at the forefront of the ITAGENCY podcast, 50 years of stories

As part of the celebrations for ITAGENCY’s 50th anniversary, our podcast has proven to be a valuable tool for telling authentic stories, giving a voice to people, and revealing the soul behind the numbers. 

After exploring our origins, growth, and the symbolic milestones of our journey, two recent episodes have shone a spotlight on a fundamental theme: sales agents and tobacco-area agents, the beating heart of ITAGENCY’s commercial network. 

The dialects of commerce What does it really mean to work as a team? In the episode “The Dialects of Commerce”, the story enters the world of the Area Managers, key figures in coordinating and developing the sales team. The voices of Omar Scaffidi, Gabriele Nanni, and Paolo De Angelis—representing Northern, Central, and Southern Italy respectively—intertwine in a dialogue rich with experiences, reflections, and anecdotes that reveal the complexity and beauty of a profession built on relationships. Area Managers are depicted as true team coaches, always standing alongside the agents, ready to listen, advise, train, and motivate. From each of their voices emerges the same conviction: ITAGENCY’s strength lies in teamwork, mutual trust, and the ability to grow together, day after day.

The value of presence

What does it mean to be a tobacco

agent in a sector where promotion

is limited, yet human connection

remains essential?

The episode “The Value of Presence –

Being Tobacco Agents in a World Without

Promotions” features the voices of Daniele Urbano,

Tobacco Area Manager, and agents

Maurizio Luongo and Giuseppe Gaffurini,

who guide listeners into the discovery of a

profession as strategic as it is little known.

Through their stories, we grasp territorial

nuances, different ways of relating to

tobacconists, and above all, the depth of

the bond between agents and managers:

a continuous dialogue made of questions,

comparison, and mutual support.

The result is an authentic portrait in which

daily presence and human connection

become tools of value and growth.

Team stories, shared values

With these two episodes, ITAGENCY

reaffirms its commitment to telling the

human side of work, putting at the center

the people who make the company’s

success possible every day.

A podcast that speaks not only of results,

but of relationships, passion, and corporate

culture—because at ITAGENCY, behind

every achievement, there are always the

stories of those who believe in their role

and in the value of working as a team.

Keep listening on Spotify and

YouTube to discover all the new

episodes of the ITAGENCY podcast,

50 years of stories.